Frequently Asked Questions

What services do you offer?

We provide full-scale social media marketing services, which includes content calendar creation, content creation (traditional posts, carousels, video, reels, and stories), account management, copywriting using keywords, and data analysis for your business. We also offer strategy development, business branding, and social media training and coaching. But wait, there’s more! We provide videography and photography services, logo creation, graphic design services, e-newsletters, and marketing administrative assistance! In whatever service you decide to take advantage of, our focus is making the process and finished product authentic and personalized to you and your business with the goal of building a stronger relationship with your target audience.

How much do your services cost?

We have a variety of packages that can accommodate any budget, so please feel free to reach out to discuss all of our offerings. 

How do you ensure that the content is authentic and engaging?

We prioritize understanding your brand’s voice, values, and target audience. Our team collaborates with you to create content that reflects your brand’s identity while using creative and innovative approaches to capture attention and foster engagement. 

What platforms do you specialize in?

We specialize in a variety of social media platforms, including but not limited to Facebook, Instagram, LinkedIn, TikTok, and YouTube. We tailor our strategies to suit the unique characteristics and audience of each platform.

How do you customize your services for different businesses?

We begin with a thorough onboarding process to understand your business goals, target audience, and brand identity. Based on this information and our years of experience, we create a customized social media strategy that aligns with your objectives and effectively engages your audience.

Can you work with businesses of all sizes?

Yes, we work with businesses of all sizes, from small startups to large enterprises. Our services are scalable and can be customized to meet the specific needs and budgets of different businesses.

How do you measure the success of social media content?

Utilizing a leader in the social media software space, Sprout Social, we are able to dive deep into a combination of metrics such as impressions, engagement rates, follower growth, video views, and more. We provide regular reports and insights to keep you informed about the performance of your social media business pages. Sprout Social also allows us to schedule your content at the exact time(s) throughout the day when your audience is most active – a huge strategic advantage for your business!

What is the process for starting a partnership with your company?

To start, we ask that you complete the form on our Contact Us page. Once submitted, we will be in touch with you to schedule a Discovery Call where we’ll discuss your needs, goals, and explore if we’re a good fit for each other.  After our Discovery Call, we’ll develop a tailored proposal for your business. Once agreed upon, our team will begin the onboarding process and implement your personalized social media marketing plan and/or other service that we’ve discussed. 

Do you offer content creation services?

Yes, as part of our full-scale social media services, we offer comprehensive content creation services, including graphics, videos, copywriting, and more. Our creative team ensures that all content is aligned with your brand and optimized for engagement on your chosen social media platforms.

How often will I receive updates and reports on my social media performance?

We provide regular updates and detailed monthly reports. You also will have a dedicated Social Media Manager that you will have an open line of communication with day-to-day.

How do you handle negative comments or social media crises?

Our team monitors your social media channels closely and with your input, responds promptly and professionally to mitigate any issues. We also work with you to develop a response strategy that aligns with your brand’s values and communication style.

Can you help with paid social media advertising?

Yes, we offer paid social media advertising services. We create targeted ad campaigns to help you reach a wider audience, increase brand awareness, and drive conversions. Our team handles everything from ad creation and targeting to budgeting and performance tracking.

What is the typical timeline for seeing results?

The timeline for seeing results can vary based on the specific goals and nature of the business. Generally, you can expect to see initial results within the first few months, with more significant growth and ROI becoming apparent over a longer period. We focus on building consistent, sustainable, and long-term growth for your brand, including focusing on the ‘Know/Like/Trust’ factor with your audience.

How can I get in touch with your team?

You can contact us via our website’s contact form, email, DM, or phone. Visit our Contact Us page for more details.